I have a contact lens allowance with my EyeMed/ECPA plan. Why can’t I use this allowance toward the purchase of replacement contact lenses?

All EyeMed and ECPA programs are founded on a key principle – only the best in quality of care for our members. You should always purchase your initial pair of contact lenses from your eye care provider so he/she can verify the proper fitting of the lens and provide any required follow-up care. If you have a contact lens allowance with your EyeMed or ECPA vision plan, this allowance may be applied toward the purchase of your initial contact lenses from your provider – as well as fit and follow-up care fees. Your allowance is not applicable to the Replacement Contact Lens By Mail Service. If or when you need your initial lenses replaced, and your prescription is still valid, you will now have the option to purchase the lenses from your original eye care provider, or use the Replacement Contact Lens by Mail Service. However, these expenses are not reimbursable by your vision care plan.

Can my eye care professional decline my request for replacement contact lenses?

There are some circumstances when your eye care provider may decline or alter your contact lens order request. For example:

• If your contact lens prescription is expired, the provider will decline your request for lenses.
• If you are requesting a type or brand of lens that was not originally prescribed for you, the provider will decline to verify the prescription.
• If you are requesting an excessive amount of lenses that will likely last you an extended period of time past the prescription expiration date, the provider may alter the order and reduce the quantity requested.
• Some states do not require the provider to release a patient’s prescription to a third party, even with the patient’s permission. If a provider in one of these states does not wish to participate in the program, it is possible that he/she may decline the order.

In all of the above circumstances, you will be notified via email of the status of your order. If the provider approved your prescription but altered the quantity, you will have the option to proceed or cancel the order.

Is there a toll-free number I can call in lieu of ordering via the Internet?

Yes, you may call 1-800-508-1399 to request your lenses, however, there will be a $2.95 administration fee for this service. There is no administration fee if lenses are ordered via the Internet.

What is typical delivery time for my lenses once the order is approved from my vision care provider?

Your lenses will ship via UPS Standard delivery, and should arrive approximately within 2-4 days. Faster shipping options are available as well.

Can I use the Replacement Service if my initial order was from an out-of-network provider?

Yes, however you will need to manually enter in your provider’s name and address information so your prescription may be obtained.

I have an EyeMed Vision Care or ECPA discount plan (ECPA Access Plan, EyeMed Primary Plan, or EyeMed Primary-Plus Plan), may I still use the Replacement Contact Lens By Mail Service? Is my contact lens discount applicable to the Replacement Service?

The Replacement Contact Lens By Mail Service is available to all ECPA and EyeMed Vision Care members, regardless of plan type. If your plan provides for a discount for conventional or disposable contact lenses, the discount is not applicable toward the Replacement Contact Lens Service, and you should still order your initial pair of contact lenses through your eye care provider. However, for your replacement lenses, you will likely find the pricing on eyemedcontacts.com is very competitive, and purchasing them is easy and convenient.

I just joined the EyeMed/ECPA plan already have a valid contact lens prescription, and therefore do not need another exam. May I use my out-of-network contact lens allowance to purchase replacement lenses and get reimbursed?

Yes, in this situation, you may apply your out-of-network allowance to purchases from the site. Simply follow the standard out-of-network process to receive reimbursement up to the out-of-network allowance for your plan.